Increasingly, Internet Service Providers (ISP) are using more stringent filtering systems to try and keep spam out of your Inbox. Sometimes, they filter the email that you want to receive, such as e-mail from Wagdogs on behalf of your organization. In many cases you are not notified that Wagdogs e-mail didn't get through.

When we become aware of an issue with a particular service provider, we contact the technical support team and work with them to make sure Wagdogs e-mails get through to you. We are almost always able to resolve the issue quickly. However, there is usually a delay in a service provder's decision to block Wagdogs e-mail and when we become aware of it.

To make sure that Wagdogs emails are not filtered into your "junk" or "spam" folder, please add Wagdogs to your list of trusted senders by following the directions below.

Find your e-mail provider below, then use the instructions to add Wagdogs to your list of safe senders.

 

• AOL 9.0+
• AOL 8.0 & 7.0
• Gmail (Google Mail)
• EarthLink
• Yahoo!
• Hotmail
• McAfee Spamkiller
• MSN
• NetZero
• Norton AntiSpam
• Others

---

For AOL version 9.0 or higher:

Back to top

If you're using AOL, you can ensure that your Wagdogs emails are delivered to your inbox by setting your mail controls. Here's how:

 

• Click on Mail Center
• Under Mail Preferences click Customize your e-mail and click Next
• Under Essentials click on Spam Controls and click Next
• On the right panel, turn on Mail filtered by AOL's Advanced Spam Filter (checkmark appears)
• Underneath, turn off Mail with clickable Hyperlinks (URLS) and Mail containing words and phrases on my Custom Word List (no checkmarks).
• On the left panel, make sure that Block mail containing pictures or files is turned off (no checkmark) - we often include images in or attach files to our emails.
• On the left panel select either:

1. Option 1: 'Allow mail from all senders' (allows ALL email) or
2. Option 2: 'Use a Custom Sender list' (allows selective email)
3. Note: other options are too selective to allow email from us, and almost anyone else who might send you email.

If you select Option 1 above: 'Allow mail from all senders', you're done. Thank you for white-listing Wagdogs.

If you select Option 2 above: 'Use a Custom Sender list', follow these instructions to add email from Wagdogs:

• Click on the blue link: Custom Sender List
• Select the second option Allow only the domains and senders listed below

In the space provided, enter Wagdogs and click Add

Click Save (on the Custom Sender List screen)

• Click Save to Apply these Mail Controls (on the Mail and Spam Controls screen)
• Close any remaining open windows.

Thank you for whitelisting Wagdogs.

---

For AOL version 7.0, or 8.0:

Back to top

 

• Click on the Mail Menu in the Menu Bar
• Click on Mail Controls
• Click on Next
• Select Customize Mail Controls for this Screen Name, and click Next
• Select Option 1 or 2 below:

1. Option 1: Select Allow e-mail from all AOL members, e-mail addresses, and domains. (allows ALL email) or
2. Option 2: Select Allow e-mail from all AOL members, and from the listed domains and e-mail addresses. Block e-mail from all others.' (allows selective e-mail)

If you select Option 1 above: 'Allow mail from all senders', you're done. Thank you for white-listing Wagdogs .

If you select Option 2 above: 'Allow e-mail from all AOL members, and from the listed domains and e-mail addresses. Block e-mail from all others.'

Foallow these instructions to allow email from Wagdogs :

a
• In the space provided, enter Wagdogs .com and Click Add
• Click Next
• Select Allow this Screen Name to send and receive mail with pictures and files.
• Click Save to Apply these Mail Controls.

Thank you for whitelisting Wagdogs .

---

Gmail (Google Mail):

Back to top

 

Create a filter with the option to “Never send it to spam”:

• Log in to your Gmail account and click “settings”
• Next, click the “filters” tab and click “Create a new filter”
• Specify the criteria that will be used for determining what to do with a message. Specifically, in the "From" box enter info@Wagdogs.com and then click “Next Step”
• Click on the option "Never Send it to Spam." Anytime you receive a message from info@Wagdogs.com, it will be delivered to you Inbox.

Thank you for whitelisting Wagdogs.

---

EarthLink

Back to top

Earthlink users can whitelist Wagdogs e mails through TotalAccess MailBox (Windows) or with WebMail (Windows or Mac platforms). Here's how:

Using TotalAccess Mailbox (Windows):

• Open TotalAccess and choose the Mailbox
• Click on the Address Button.
• From the File Menu, choose New Company (Domain)
• In the space provided, enter wagdogs.com and Click Add
• Click Ok
• From the File Menu choose New Contact
• In the space provided, enter Wagdogs as the name and info@Wagdogs.com as the email address:  then click Add
• Click OK to add our contact name information.

Also - please make sure that we are not in your Blocked Sender List!

• Click the Protection button in the TotalAccess Task Panel, select spamBlocker, and choose Settings.
• Click the Edit Blocked Sender List button.
• Look through the list, and Click on any address that os from Wagdogs.com (particularly info@Wagdogs.com)
• Click the Unblock Sender button to unblock this address
• Repeat the steps above. (click on an address, and then the Unblock Sender button) for any Wagdogs addresses.
• Click the Apply Changes button.

Thank you for whitelisting Wagdogs.

Using Web Mail (Macintosh or Windows Online):

• Sign in to Web Mail
• Click Address Book
• Click the All Categories pull-down menu and choose Companies (Domains)
• Click the Add button
• In the space provided, enter Wagdogs.com
• Click Allow This Company (Domain) button
• Click the All Categories pull-down menu and choose Contact.
• Click the Add button.
• In the space provided, enter Wagdogs as the name and info@Wagdogs.com as the email address:  then click Add
• Click Save Button

Also - please make sure that we are not in your Blocked Sender List!

• Click the spamBlocker in the left menu pane,below your Inbox and other mail folders.
• In the list of tabs along the top part of the screen,click on Settings
• Click on Blocked Sender List (in the lower right part of the screen)
• Look through the list, and Click on any address that is from Wagdogs.com
• Click the Unblock Sender button to unblock this address
• Repeat the steps above. (click on an address, and then the Unblock Sender button) for any Wagdogs addresses.
• Click Save Button (lower right part of screen)

Thank you for whitelisting Wagdogs .

---

Yahoo!

Back to top

You can instruct Yahoo to whitelist your Wagdogs email. Here's how:

• Open your Yahoo mailbox.
• Click Options (usually Upper Right Corner)
• Click Filters (Middle Column)
• Click Add Filter
• In the filter name box, type Wagdogs
• In the top row, labeled From header, make sure contains is selected in the pull-down menu.
• Click in the text box next to that pull-down menu, enter info@Wagdogs.com
• At the bottom, where it says Move the message to:, select Inbox from the pull-down menu.
• Click the Add Filter button again.

Thank you for whitelisting Wagdogs .

---

Hotmail

Back to top

If you are using Hotmail, you can ensure that your Wagdogs emails are delivered to your Inbox by adding our "From" address to your Safe List. Here's how:

• Click the Options link (upper right of screen).
• Click on the Mail link (left column)
• Click on Junk E-Mail Protection (first link).
• Click on Junk E-Mail Filter (first link).
• From the selection list,choose Enhanced, then click OK.
• Click on Safe List. (the fifth link down from top)
• In the space Type an address or domain:, enter Wagdogs.com
• Click the Add button.

Thank you for whitelisting Wagdogs .

---

McAfee spamkiller

Back to top

spamkiller works along with Outlook, Outlook Express, Outlook 98, MSN/Hotmail, and POP3 accounts. To make sure your Wagdogs email passes through, you need to add us to your Personal Friends list, or Global Friends List. Here's how:

• Click the Friends tab
• Click Email Address or Domains tabs as indicated below to add us to your list
• Click Email Address tab
• Click the Down Arrow to view your Personal Friends List
• Choose Add A Friend (right side)
• In the Address box, enter: nfo@Wagdogs.com. You can name it Wagdogs and choose Single e-mail address as the type. Then, click Add.
• Click on the Domains tab.
• In the Address box, enter Wagdogs.com , and name it Wagdogs Domain. Choose all users at domain as the type, and Click Add
• Click Save

Thank you for whitelisting Wagdogs .

---

MSN

Back to top

If you are using MSN, you can ensure that your Wagdogs emails are delivered to your Inbox by adding our "From" addresses to your Safe List. Here's how:

• Click Help & Settings
• Click Email Settings
• Click on Safe List
• In the space provided Add an item to this list, enter Wagdogs.com
• Click  the Add button
• In the space Type a single e-mail address (or domain):, enter info@Wagdogs.com
• Click Add

Thank you for whitelisting Wagdogs .

---

NetZero

Back to top

If you're using NetZero, you can ensure that your Wagdogs emails are delivered to your Inbox by setting your Junk Mail Filtering Preferences. Here's how:

• Log in to your NetZero Web Mail account.
• Click on Options (along the second row down, next to Address Book).
• Click on Safe List (in far right column, the third option down under Filtering).
• In the space provided, Add Address to Safe List, enter info@Wagdogs.com, then click Add
• Click the Save button (bottom right of screen) to Apply these Mail Options.

Thank you for whitelisting Wagdogs .

---

Norton AntiSpam

Back to top

AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo (POP3), MSN/Hotmail to block many kinds of emails before it arrives in your inbox. To make sure your Wagdogs emails pass through, you need to add us to your Personal Friends list, or Global Friends List. Here's how:

• Start up Norton AntiSpam, Click the Status & Settings tab
• Click AntiSpam (middle of the screen).
• Click Yellow Configure Button (bottom right of screen).
• Click Allowed List tab (the 2nd Tab on the list of tabs).
• Click  the Add button (lower left).
• In the Email Address box, enter info@Wagdogs.com .  (Use Wagdogs in the Name field)
• Click OK (bottom of screen).

Thank you for whitelisting Wagdogs .

---

Others

Back to top

Many popular email programs do not provide a convenient way for you to whitelist the folks you want to receive email from. If you aren't getting your Wagdogs emails or want to make sure you continue to receive your email in the future, you can do something about it.

Further instructions on Making Sure You Get Your Email

Contact the customer service people or the Postmaster at the company that provides your email or Internet connection (your ISP). Explain to them that you want to receive Wagdogs emails. Ask them if they can whitelist Wagdogs . They'll probably ask you for some information about us. Here's what to tell them:

Sending Address: If they ask for our address, tell them info@Wagdogs.com

Domain: If they need to know the domain, tell them Wagdogs.com

Above all, the most important (and simple!) thing you can do is to add the above domain and sending address to your email's address book!

Thank you!